Change My Guest

The Lead Passenger is the only person in the reservation that can make changes, such as adding a guest or making a name change. 

Any payments previously made on the reservation will not be refunded to the guest being removed. It is between the guests in the reservation to sort out all finances & the fee (if applicable).

Name Change Schedule & Fees

Changing the Lead Passenger's Name:

$150 change fee from time of booking through November 30th, 2016

$225 late change fee between December 1st, 2016 through January 9th, 2017


Changing a Guest's Name:

Complimentary name changes through July 26th, 2016

$75 late change fee between July 27th through September 7th, 2016

$125 late change fee between September 8th through November 30th, 2016

$225 late change fee between December 1st, 2016 through January 9th, 2017

Beginning January 10th, 2017, NO NAME CHANGES can be made on your reservation. THERE WILL BE NO EXCEPTIONS!


How Do I Change My Guest?

If your cabinmate has never traveled with Cloud 9 before, have them create a Cloud 9 Account HERE. All guests traveling on Jam Cruise must create a profile in order to be added to a reservation and be able to board the ship.

BEFORE JULY 27TH

During the complimentary period you are easily able to change your guest online by following these steps. 

Step 1: Log into your Cloud 9 Account 
Step 2: Click “Your Account”. This will pull up all your past & present reservations. 
Step 3: Select “View/Modify” under your Jam Cruise 15 reservation. 
Step 4: Click the “Replace Guest” option.
Step 5: Select the guest you wish to remove and add the new passenger's information. 

Please note if the old guest has financial responsibility in the reservation, that will become the Lead Passenger's responsibility until it is reallocated to the new guest. To reallocate the finances, you will need to contact the Travel Team. 

AFTER JULY 27TH

Identify who is going to be responsible for paying the name change fee. Either party can pay the fee, however, the change will not be made until the fee is paid in full. You will need to contact the Travel Team by email or phone to make the change.

Email: The Lead Passenger can email the Travel Team with the old and new guests CC'd. All guests coming in or out of the reservation must confirm and approve the change. Once approved by all parties, the guest responsible for paying the name change fee (if there is one) can reply solely to Cloud 9 with their payment information.

Phone: The Lead Passenger can call the Travel Team to request the change to the reservation. Seperately, the guest who will be paying the name change fee can call to complete this change. Or, the Lead Passenger, old guest, and new guest can contact the Travel Team on a conference call. In doing so, all guests will be on the line to complete the change at once.